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Thursday, 16 May 2013

Updating Kayako Resolve Helpdesk To 4.50

Step-by-step process for upgrading the Kayako Resolve helpdesk to version 4.50. These steps only need to be taken if you are upgrading from 4.4x or earlier as there is a change in the file structure;

1. Took a snapshot of the existing virtual server for backup purposes.
2. Did a manual copy of the contents of my installation folder and stored them on the network.
3. Downloaded the 4.50 installation file and extracted the "upload" folder.
4. Deleted the contents of my installation folder from the server.
5. Copied the contents of "upload" from the downloaded 4.50 build into the now empty installation folder on the server.
6. Copied the "__swift/files" "__swift/geoip" and "__swift/config/config.php" from the backup into their new corresponding locations on the server.
7. Gave 777 permissions to "__apps" "__swift/files" "__swift/cache" "__swift/geoip" and "__swift/logs"
8. Upload your licence "key.php" into the installation folder.
9. Accessed setup page at http://your_supportdesk_url/setup/ and ran the upgrade process.
10. After upgrade had completed, deleted the "setup" folder from the installation folder on the server.
11. Logged into the Admin CP, rebuilt the cache (Diagnostics > Rebuild Cache) and restored the templates (Templates > Restore) and languages (Languages > Restore)

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