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Wednesday, 20 May 2015

Call Forwarding On The Mitel 3300

We ran into some issues this morning when trying to set up call forwarding on a particular extension to an external number. Despite the Call Forwarding Profile for the extension being set to ALWAYS and the number entered correctly (with 9 for an outside line), calls were not being forwarded at all.

The fix for this was to create a speedcall for the external number, then to enter the new speedcall number in the Call Forwarding Profile. Instructions for doing this are as below;



Set up Speed Call:
  1. Login to your Mitel system.
  2. From the homepage navigate to the System Property - System Feature Settings - System Speed Call form.
  3. Click Add.
  4. When the window opens enter the new Speed Call details: 
      
    • Speed Call Number - XXX or XXXX (make the number of digits the same as your Extn digit length)
    • Enter the actual number -  (9) or the access code for an outgoing line on your system followed by mobile or landline number e.g. (9) 0778XXXXXXX or (9)011324XXXXX (9 then the full number)
    • Override T/C - Yes
    • Select S/C option 

      Speed Call - 450     Act No - 9078xxxxxx     Override - Yes     Select S/c
       

      This saves having to then change the Class Of Service for the phones and trunks with Override to Yes 

Set up a Call Forward Profile:
  1. Go to the User & devices - Advance Configuration - Call Forward Profile form.
  2. Click Add.
  3. When the window opens enter the new Call Forward details:
    • Number - xxx or xxxx (the extension that wants the calls forwarding)
    • Type - Always     
    • Fwd Dest - 450 (put in the speed call number you assigned in 4 above)
    • Turn on if testing

Program a button on the phone:
  1. Go to the User and Devices - User and Devices Configuration form.
  2. Highlight the extension that wants to Call Forward.
  3. Click Change.
  4. Once the extension page has loaded, click the Key tab.
  5. Highlight an unassigned key or a key that's not needed and click Change Key.
  6. When the window opens enter the new Key details: 
    • Label - write a label you'll understand (this will only show on phones with a screen)
    • Line Type - Call forward Always 

      Make sure it's the correct call forward type as selected above in Setting up a Call Forward Profile. 
  7. Click Save
  8. When complete, turn on Call Forward (the key should light up) and test.

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